How to purchase your Token 

Here is some useful information so that your ordering process goes smoothly on our premises.

Prepare your ID documents

Bring a valid identity card or passport with you so one of our agents can identify you.

Come to our premises

Our address is:

LuxTrust S.A.
IVY Building
13-15 Parc d’activités
L-8308 Capellen, Luxembourg

Our reception is on the 2nd floor.
Parking is available for visitors.

Trouble finding us? Check the location map.

Public transport

The nearest bus stops are "Hirebesch" (5-minute walk) and "Hireknapp" (10-minute walk). Check the bus timetable here.

Order your Token

One of our agents will fill an ordering form with your personal data and may ask you to provide some extra information such as: 

  • Your email address. Make sure you provide a correct email address as you will not be able to change it once the certificate is issued. We will use this email address to send you important information (certificate's status, activation alerts, etc.).
  • Your mobile phone number to receive important information related about your device (LuxTrust codes, OTP, etc.). 


  • Memorise the activation code you will set during the order. You will need it later to activate your LuxTrust certificate.
How to pay

At our reception, only credit card payments are accepted.

Activate your Token

To activate your Token, follow the steps detailed here.

Discover a digital alternative to your Token

Switch to the LuxTrust Mobile app

Do you know the digital alternative to your Token? The LuxTrust Mobile app. It allows you to authenticate, confirm transactions or validate online purchases directly from your smartphone. Our Mobile app is easier to use and offers better protection.