Your career opportunities

Missions:

• Continuous Integration and Continuous Delivery (CI/CD) Pipelines: This involves creating automated processes for code deployment, which includes integration, testing, deployment, and release of the software in a streamlined way.
• Infrastructure Design and Architecture (IaC): This requires development and maintenance of infrastructure through code for better version control and consistency. It includes the execution of scripts for automatic setup, configurations, and deployments.
• DevOps Tools, Trends, and Best Practices: This task involves staying updated with the latest DevOps technologies and trends, applying best practices for software development, integration, and delivery, and exploring new tools for improved efficiency and productivity.
• Collaborate: This requires working closely with various internal teams, including software developers and IT security to ensure the quality and stability of software releases and operation processes.
• Automate: It involves using technology to automate repetitive tasks to increase efficiency and reduce the risk of human errors in tasks such as software server configurations, and system updates.
• Optimize: This includes working with network, application, and system performance metrics to identify areas for improvement and applying changes where necessary to optimize system performance.
• Documentation and Audits: This involves maintaining documents related to the infrastructure and configurations, as well as participating in audits to ensure consistent and reliable infrastructure. Record keeping of completed tasks, issues resolved, and unique system configurations are also included.
• Monitoring, Analysis, Reporting: This primarily involves continuously tracking and monitoring system and network performance. It includes analyzing these metrics, identifying potential issues, and generating reports detailing performance, uptime, and any issues faced. 
• On-call Rotations: This involves being part of a rotation system to provide 24/7 support for critical systems, ensuring the immediate resolution of any system failures or disruptions irrespective of the time it occurs.
• Incident Response and Troubleshooting: This involves responding promptly to IT incidents, identifying their root causes and implementing effective solutions, and troubleshooting any hardware, software, or network anomalies to minimize downtime and ensure smooth operations.

Required Skills:

Education & Background:

• Holds a Bachelor's degree in IT Systems (Bac+3) or has equivalent practical experience.

Specific profile:

• Detail-oriented with a methodical approach
• Exemplary team player with strong collaborative skills
• Robust technical and analytical acumen
• Comprehensive knowledge of network protocols and security
• Strict commitment to quality and security protocols
• Proficient documentation abilities
• Expertise in Orchestration, Automatic Provisioning, Containerization, CI/CD and Cloud architecture
• Familiarity with OpenShift and strong networking abilities are an asset

Provided Trainings:

• Security Awareness
• LuxTrust Registration Authority Operator
• ITIL Foundation v4
• ISO 27001: Working knowledge and contribution to an ISMS
• Windows and Linux Server Administration
• Cloud Infrastructure
• Containerization and Orchestration
• Complementary training as required

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, in accordance with your education and experience, we offer other benefits including an employee benefit plan.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender, nationality, sexual orientation, religion or any other discriminatory criterion.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu

Roles and Essential Activities:

• Assist the team in the various Accounts Payable processes.
• Assist the team in the review and the preparation of client invoices.
• Resolve accounting discrepancies.
• Support the preparation of various reports.
• Assist in the monitoring and control of stocks.
• Assist in various projects.
• Be a key player within the accounting team.
• Other duties as assigned.

Specific Profile:

• Speaking & writing skills in French & English
• Accounting knowledge of the complete accounting cycle
• Good knowledge in MS tools, especially in Excel
• Good analytical skills, rigorous and methodic
• Autonomous and well organized with ability to meet tight deadlines
• Willing to test, experiment and try new things
• Flexible
• Proactive
• Team player
• Curious
• Attention to detail

Alternance contract of minimum 24 months based in Capellen - Luxembourg. Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender, nationality, sexual orientation, religion or any other discriminatory criterion.

Missions:

• Help clients solve their problems quickly and easily.
  •  Avoid repeated calls for a same issue.
  • Avoid transferring call and requesting client to repeat information.
  • Do not just resolve the current issue, head off the next one.
  • Suggest improvements for “support section” of web site.
• Manage clients’ requests:
  • Order requests for production and test certificates.
  • Revocation, suspension, reactivation requests during office hours.
  • All Re-Key requests Phases
• Answer clients’ questions (verbal and written) timely and clearly.
  • Guide customers through administrative and technical procedures.
• Help CSD meet its Key Performance Indicators:
  • Available staff.
  • Client effort score.
  • Number of drop calls.
  • Waiting time.
  • Efficiency through reuse.
• Use feedback from disgruntled or struggling clients to improve LuxTrust value proposition.
  • Write user centric technical documentation and guidelines.
  • Make suggestions and comments to improve offering and quality of service.
• Closely and constructively, collaborate with application providers’ help desks.
  • Avoid ping-pong.
  • Propose joint “Client / CSD / HD” con-calls when deemed appropriate.
• Help run acceptance test plans for user centric services.
• Fill-in ticket for each call.
• Ensure that CSD infrastructure is operational at all times.
• Contribute to building LuxTrust's image of “Excellence” and “Easy to do business with”.
• Leverage internal resources when needed.
• Escalate if, and when required.
• Other duties as assigned:
  • Handling of returned mail.
  • Reporting of security incidents.
  • Replacement of faulty devices

Specific Profile:

• Bac
• Behaves like:
  • an active listener.
  • a problem solver.
• Is able to create reports
• Addresses challenges with a positive and constructive mindset.
• Has strong verbal and written communication skills.
• Knows all required administrative and technical procedures.
• Masters 4 languages (FR-EN-LU-DE).
• Advantage by knowledge of other languages : NL, PT, IT, etc.
• Advantage by basic knowledge in IT.

More than a growing company, you join a real international project with entrepreneurial spirit and a long-term vision. Development opportunities are present and require special commitment and motivation to make an impact on the quality of our services to international customers. You integrate into an enthusiastic and multicultural team in a friendly and professional environment. We offer a 1 year fixed-term contract based in Capellen – Luxembourg in addition to a competitive salary in accordance with your education and experience.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender, nationality, sexual orientation, religion or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

Missions:

• Providing Support Level 1 and 2 for Corporate Services:
  • This involves assisting users with issues related to laptops, applications, and network services. Level 1 support typically handles basic inquiries, while Level 2 support deals with more complex problems.
• Providing Support Level 2 for Business Services:
  • The focus shifts to supporting specific business functions or teams within the organization. It is essential to understand the unique requirements of each team and tailor your support accordingly.
• Documentation (e.g. regular service checks):
  • Documenting your work is crucial for maintaining a knowledge base, tracking changes, and ensuring consistency. Regular service checks help identify potential issues before they escalate.
• Deployment of new workstations:
  • As an IT Support Engineer, you will be responsible for setting up and configuring new workstations for employees. This includes installing operating systems, software, and ensuring proper connectivity.
• Tracking assets in Jira:
  • Managing assets (such as hardware, software licenses, and peripherals) is essential. Using tools like Jira and CMDB helps keep track of inventory, maintenance schedules, and lifecycle management.
• Assisting Compliance and Security Team in audits:
  • Collaborating with compliance and security teams during audits ensures that all IT processes adhere to regulatory standards. Gathering evidence and providing necessary documentation are critical tasks.
• Deploying services in both UAT and PROD environments:
  • Testing and deploying services in User Acceptance Testing (UAT) and Production (PROD) environments are essential steps.
• On-call duty in rotation with other team members:
  • Being part of an on-call rotation, you will handle urgent issues outside regular working hours. Effective communication and quick problem-solving skills are crucial during these times.
• Incident response:
  • Responding promptly to incidents (such as system outages, security breaches, or critical errors) is a core responsibility. You will diagnose issues, implement fixes, and communicate with affected users.

Required skills:

• Bac+3 in IT systems or equivalent experience

Specific Profile:

As an IT Support Engineer, you play a crucial role in ensuring smooth operations and excellent user experiences. Here are the skills that are key assets for the role:

• Active listener: you actively listen to users’ concerns and questions, demonstrating empathy and understanding. Your ability to comprehend their needs allows you to provide effective solutions.
• Problem solver: you thrive on challenges and enjoy troubleshooting technical issues. Whether it is a hardware glitch or a software hiccup, you approach problems methodically and find innovative solutions.
• Rapport builder: building strong relationships with users is essential. You create a positive and friendly atmosphere, making users feel comfortable seeking assistance.
• Positive mindset: challenges do not deter you; they motivate you. With a positive and constructive mindset, you tackle obstacles head-on, turning them into opportunities for growth.
• Effective communication: your verbal and written communication skills are top-notch. You can explain complex technical concepts in a clear and concise manner, ensuring users understand the solutions you provide.
• Procedural expertise: you are well versed in both administrative and technical procedures. From setting up accounts to troubleshooting network issues, you handle tasks efficiently.
• Multilingual proficiency: you are multilingual, mastering four of the following languages: Luxembourgish (LU), French (FR), English (EN), German (GE), Dutch (NL), and Portuguese (PT). Your ability to communicate across linguistic boundaries enhances our global support capabilities.

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, we offer other benefits including an employee benefit plan in accordance with your education and experience.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender, nationality, sexual orientation, religion or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

Missions

Setup and follow projects with our clients in different domains/industries and ensure their optimal progress.

You are part of the LuxTrust’s Professional Services department collaborating with Delivery managers, Business Analysts and the Customer Success Office.

Acting during the project’s BUILD phase, you setup and follow projects with our clients in different domains/industries and ensure their optimal progress:

• You become a LuxTrust’s products (all or specific [products and services]) and service referent person allowing you to provide proper advises
• As product specialist, you are supporting the Delivery Managers' team by providing both technical and functional advises and validation
• You simultaneously manage multiple projects:
  • Manage properly the customer’s expectation
  • Based on the contract and the customer’s willingness, prepare the plan and the deliverables
  • Ensure permanent alignment between all stakeholders (sales, IT teams, customers)
  • Ensure that the specific contractual modalities are respected (Deadlines / Budget)
  • Monitor: plan your resources, provide reports and presentations, risk analysis
• You define and capture the customer needs: coordinate drafting of functional and non-functional requirements/specifications
• You transform the business requirements into deployment / development tasks
• You collaborate closely with the IT teams, sales and the others Delivery Managers to make sure that all are able to manage properly all customer’s expectation
• You manage the continuous improvement of the services and validate the proposed improvement plans to enhance the LuxTrust PS delivery methodology
• You maintain of all the products and services delivery documentation (User manual, Confluence, ..)
• You are ready to go on a mission for several days abroad
• Other duties as assigned

Required skills

• Bac+5 or equivalent experience
• Technical background in developments (Java …)
• General knowledge on IT services, support and/or infrastructure
• Thinks strategically
• Results driven
• Solution and business minded
• Strong communication and writing skills
• Opinion leader
• Innovative / creative
• Able to work independently but as well fosters teamwork and collaboration
• Rigorous and methodic
• Able to develop plans that are appropriately comprehensive, realistic and effective in meeting goals
• Fluent in French and English

More than a growing company, you join a real international project with entrepreneurial spirit and a long-term vision. Development opportunities are present and require special commitment and motivation to make an impact on the quality of our services to international customers. You integrate into an enthusiastic and multicultural team in a friendly and professional environment.

We offer a permanent contract based in Paris – France. In addition to a competitive salary, in accordance with your education and experience, we offer other benefits including an employee benefit plan.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

SUMMARY

This role will provide functional and technical support to customers. The Customer Success Officer is expected to manage customer queries and complaints. She/he will be asked to process orders, modifications and escalate across several communications channels. The Customer Success Officer will always be concerned about customer satisfaction. She/he will have a positive and professional attitude toward customers at all times and build sustainable relationships and trust through open and interactive communication.

MISSIONS OF THE ROLE

• Support:
  • Act to make customers successful by providing them with training, coaching and support
  • Acknowledge and resolve customer complaints and queries
  • Serve as day-to-day contact for assigned accounts
  • Provide functional support to customers of LuxTrust applications
  • Review customer complaints and concerns and respond in a timely manner to them
  • Find solutions for problems reported by customers, either directly or with support of other technical teams
  • Assist customers in configuring applications to meet their specific needs
  • Support deployments items for the customer (tenants, service centers, etc.) under level 1 and a part of level 2
  • Implement best practices and educate customers and improve customer experience
• Incident/Problem management:
  • Document processes and procedures in the context of incident/problem management
  • Write and communicate incident reports to customers
  • For complex incidents, oversee the incident report processes with other teams and communicate incident reports to customer
  • Find with other teams ground solutions to recurring causes of incidents
  • Keeping records of customer interactions, transactions, comments, and complaints
• Communication:
  • Organise regular follow-up meetings with customers
  • Produce reporting for customers and internally on a regular basis
  • Mediate between clients and the organisation
  • Establish regular internal feedback into Customer Success teams
• Internal organisation:
  • Document internal procedures and processes
  • Rationalize current internal tools (JIRA and Confluence)

REQUIRED SKILLS

• Qualifications / diploma(s): Bachelor’s degree in Computer Sciences or equivalent experience.
• Years of experience in the area: Experienced into customer’s support duties and have a background in technical integration projects and or cloud computing (or understand it).
• Technical competencies: Strong knowledge and experience in the following areas:
  • Incident/Problem management
  • Ticketing systems
  • Customer satisfaction
  • Knowledge in the technical area is an advantage: OS, cloud, networks
  • Excellent command of Office Suite (Excel, Word, Power Point, Outlook…)
• Languages: French and English fluent. Any other language is an asset.
• Specific skills:
  • Very good customer relations skills
  • Good interpersonal skills: be able to understand customer needs
  • Strong communication skills
  • Strong problem-solving skills and attitude
  • Collaborative team spirit and good team player
  • Be organised & reliable
  • Have a positive personality (good interpersonal skills are a plus like empathetic)
  • Strong knowledge of our solutions (with training)
  • Ability to synthetise
  • Confidentially and trustworthy
• Core competencies at LuxTrust:
  • Analytical mindset
  • Organisational fluency
  • Client service mindset
  • Self-development
  • Decision making
  • Organisation skills
  • Stress management
  • Results driven
  • Strategic vision

WHAT WE OFFER

• A permanent contract based in Capellen - Luxembourg
• A competitive salary, in accordance with your education and experience.
• Attractive benefits and advantages including an employee benefit plan, a gym, meal vouchers and additional holidays.
• A healthy work-life balance including flex work arrangements.
• Parking spaces for all employees.
• An open and transparent career path.
• Development and growth opportunities in a state-of-the art digital company.

If you are interested in this role, we invite you to send us your application at jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.