Software Engineer (m/f)

Roles and Essential Activities:

You have experienced and are talented in at least one of the following fields:

  • Frontend Developer
    • HTML5, CSS3
    • Angular
    • JQuery, JavaScript, TypeScript
    • Bootstrap, Handlebar, Material-UI
    • REST/JSON services consumption
    • Gulp, Nodejs 
  • Java Full-Stack Developer
    • Java SE & EE
    • Spring frameworks
    • Micro services architecture
    • Swagger, OpenAPI
    • HTML5, CSS3, JQuery, Bootstrap, JavaScript, Angular
    • REST, SOAP, JPA, Hibernate, XML, JSON
    • SQL and database modelling

Specific Profile:

  • Bachelor or Master degree in Computer Sciences
  • Accountable
  • Strong technical and analytic skills
  • Good OO development skills
  • Strictly adhered to quality and security
  • Skills and knowledge in PKI is an asset
  • Solution driven & problem solving oriented
  • Proactive attitude
  • Good team player and positive attitude in a challenging environment
  • Strong communication and writing skills 
  • Foster team work and collaboration
  • Fluency in French and English, both oral and written

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, in accordance with your education and experience, we offer other benefits including an employee benefit plan. 

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu.
 

Client Service Desk Officer LRAO (m/f)

Mission:

  • Help clients solve their problems quickly and easily.
    • Avoid repeated calls for a same issue.
    • Avoid transferring call and requesting client to repeat information.
    • Do not just resolve the current issue, head off the next one.
    • Suggest improvements for “support section” of web site.
  • Manage clients’ request:
    • Order requests for production and test certificates.
    • Revocation, suspension, reactivation requests during office hours
    •  All Re-Key requests Phases
  • Answer clients’ questions (verbal and written) timely and clearly.
    • Guide customers through administrative and technical procedures.
  • Help CSD meet its Key Performance Indicators:
    • Available staff
    • Client effort score
    • Number of drop calls
    • Waiting time
    • Efficiency through reuse
  • Use feedback from disgruntled or struggling clients to improve LuxTrust value proposition.
    • Write user centric technical documentation and guidelines.
    • Make suggestions and comments to improve offering and quality of service.
  • Closely and constructively, collaborate with application providers’ help desks.
    • Avoid ping-pong.
    • Propose joint “Client / CSD / HD” con-calls when deemed appropriate.
  • Help run acceptance test plans for user centric services.
  • Fill-in ticket for each call.
  • Ensure that CSD infrastructure is operational at all times.
  • Contribute to build LuxTrust image of “Excellence” and “Easy to do business with”
  • Leverage internal resources when needed.
  • Escalate if, and when required.
  • Other duties as assigned:
    • Handling of returned mail
    • Reporting of security incidents
    • Replacement of faulty devices Access Levels (in the light of separation of duties and least privilege)

Specific profile:

  • Bac
  • Behaves like:
    • an active listener.
    • a problem solver.
  • Is able to build report.
  • Addresses challenges with a positive and constructive mindset.
  • Has strong verbal and written communication skills.
  • Knows all required administrative and technical procedures.
  • Masters 4 languages (LU-FR-EN-DE).
  • Knowledge of other languages: NL, PT, IT, etc. is considered an advantage
  • Basic knowledge in IT is considered an advantage

Additional training:

  • LRA officer training
  • PSF Awareness Training
  • Security Awareness Training

A fixed-term contract of 6 months based in Capellen – Luxembourg. Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu.