IT Systems Engineer (m/f)

Missions:

  • Continuous Integration and Continuous Delivery (CI/CD) Pipelines: This involves creating automated processes for code deployment, which includes integration, testing, deployment, and release of the software in a streamlined way.
  • Infrastructure Design and Architecture (IaC): This requires development and maintenance of infrastructure through code for better version control and consistency. It includes the execution of scripts for automatic setup, configurations, and deployments.
  • DevOps Tools, Trends, and Best Practices: This task involves staying updated with the latest DevOps technologies and trends, applying best practices for software development, integration, and delivery, and exploring new tools for improved efficiency and productivity.
  • Collaborate: This requires working closely with various internal teams, including software developers and IT security to ensure the quality and stability of software releases and operation processes.
  • Automate: It involves using technology to automate repetitive tasks to increase efficiency and reduce the risk of human errors in tasks such as software server configurations, and system updates.
  • Optimize: This includes working with network, application, and system performance metrics to identify areas for improvement and applying changes where necessary to optimize system performance.
  • Documentation and Audits: This involves maintaining documents related to the infrastructure and configurations, as well as participating in audits to ensure consistent and reliable infrastructure. Record keeping of completed tasks, issues resolved, and unique system configurations are also included.
  • Monitoring, Analysis, Reporting: This primarily involves continuously tracking and monitoring system and network performance. It includes analyzing these metrics, identifying potential issues, and generating reports detailing performance, uptime, and any issues faced. 
  • On-call Rotations: This involves being part of a rotation system to provide 24/7 support for critical systems, ensuring the immediate resolution of any system failures or disruptions irrespective of the time it occurs.
  • Incident Response and Troubleshooting: This involves responding promptly to IT incidents, identifying their root causes and implementing effective solutions, and troubleshooting any hardware, software, or network anomalies to minimize downtime and ensure smooth operations.

Required Skills:

Education & Background:

  • Holds a Bachelor's degree in IT Systems (Bac+3) or has equivalent practical experience.

Specific profile:

  • Detail-oriented with a methodical approach
  • Exemplary team player with strong collaborative skills
  • Robust technical and analytical acumen
  • Comprehensive knowledge of network protocols and security
  • Strict commitment to quality and security protocols
  • Proficient documentation abilities
  • Expertise in Orchestration, Automatic Provisioning, Containerization, CI/CD and Cloud architecture
  • Familiarity with OpenShift and strong networking abilities are an asset

Provided Trainings:

  • Security Awareness
  • LuxTrust Registration Authority Operator
  • ITIL Foundation v4
  • ISO 27001: Working knowledge and contribution to an ISMS
  • Windows and Linux Server Administration
  • Cloud Infrastructure
  • Containerization and Orchestration
  • Complementary training as required

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, in accordance with your education and experience, we offer other benefits including an employee benefit plan.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu

Accountant Trainee (m/f)

Roles and Essential Activities:

  • Assist the team in the various Accounts Payable processes.
  • Assist the team in the review and the preparation of client invoices.
  • Resolve accounting discrepancies.
  • Support the preparation of various reports.
  • Assist in the monitoring and control of stocks.
  • Assist in various projects.
  • Be a key player within the accounting team.
  • Other duties as assigned.

Specific Profile:

  • Speaking & writing skills in French & English
  • Accounting knowledge of the complete accounting cycle
  • Good knowledge in MS tools, especially in Excel
  • Good analytical skills, rigorous and methodic
  • Autonomous and well organized with ability to meet tight deadlines
  • Willing to test, experiment and try new things
  • Flexible
  • Proactive
  • Team player
  • Curious
  • Attention to detail

Alternance contract of minimum 24 months based in Capellen - Luxembourg. Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu

Quality Assurance Engineer (m/f)

In the development of our projects, the Quality Assurance Engineer is the key person who ensures that the service produced is build following the requirements, with a high level of quality.

Missions:

  • Daily interaction with affected functional team (Product Owner, Developer, etc..)
  • Maintain application coverage up to KPI standards
  • Organise and execute testing activities on all environments
  • Application backlog bug management with proper impact classification
  • Manage:
    • Test plan
    • Test strategy
    • Test case & Test data
    • Test execution
    • Reporting
  • Being able to deep dive in the product and all features of the applications maintained by the affected functional team
  • Prepare and drive application and features demos
  • Familiar with multiple platform basic manipulations (Windows, Linux, Mobile, Databases)
  • Provide Go/nogo releases status to the Tech Lead and Product Owner
  • Automation (optional):
    • Developing test cases in Java
    • Familiar with Selenium / SoapUI / Postman
    • CI/CD pipeline & Source management
    • Supporting customer during integrations
  • Advantages:
    • ISTQB / ISEB
    • Agile methodology
    • Jira / Confluence
    • Analytical mind  

Required skills:

  • University degree in Engineering or Computer Science preferred
  • Ability to write or understand Bash, HTML/XML, SQL, JavaScript<>TypeScript, Java 

Specific profile:

  • Experience in test design, risk management, defect management with a strong background in security
  • Solid knowledge of manual and automated software testing
  • Experience writing test documentation
  • Hands on experience testing on the main software platforms: Web, Windows, Linux, iOS, OSX, Android
  • Familiarity with the following technical stack used in our Quality Assurance processes: Selenium, Postman, Rest Assured, BDD
  • Proven relevant commercial experience in system, integration, regression, performance, stress, functionality, upgrade and installation testing
  • Previous experience testing PKI/Banking/Mobile/Web applications
  • Experienced in QA with ISEB/ISTQB certification or similar experience
  • Expected to be able to liaise with developers and assess their test automated scripts
  • Intermediate SQL level
  • Comfortable working in a fast paced Agile environment
  • Experience in Scrum methodology
  • Fluent in English, French
  • Proactive attitude

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, in accordance with your education and experience, we offer other benefits including an employee benefit plan.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu

Customer Care LRAO Officer (m/f)

Missions:

  • Help clients solve their problems quickly and easily.
    •  Avoid repeated calls for a same issue.
    • Avoid transferring call and requesting client to repeat information.
    • Do not just resolve the current issue, head off the next one.
    • Suggest improvements for “support section” of web site.
  • Manage clients’ requests:
    • Order requests for production and test certificates.
    • Revocation, suspension, reactivation requests during office hours.
    • All Re-Key requests Phases
  • Answer clients’ questions (verbal and written) timely and clearly.
    • Guide customers through administrative and technical procedures.
  • Help CSD meet its Key Performance Indicators:
    • Available staff.
    • Client effort score.
    • Number of drop calls.
    • Waiting time.
    • Efficiency through reuse.
  • Use feedback from disgruntled or struggling clients to improve LuxTrust value proposition.
    • Write user centric technical documentation and guidelines.
    • Make suggestions and comments to improve offering and quality of service.
  • Closely and constructively, collaborate with application providers’ help desks.
    • Avoid ping-pong.
    • Propose joint “Client / CSD / HD” con-calls when deemed appropriate.
  • Help run acceptance test plans for user centric services.
  • Fill-in ticket for each call.
  • Ensure that CSD infrastructure is operational at all times.
  • Contribute to building LuxTrust's image of “Excellence” and “Easy to do business with”:
  • Leverage internal resources when needed.
  • Escalate if, and when required.
  • Other duties as assigned:
    • Handling of returned mail.
    • Reporting of security incidents.
    • Replacement of faulty devices

Access Levels (in the light of separation of duties and least privilege):

  • LRAO Encoder

Specific Profile:

  • Bac
  • Behaves like:
    • an active listener.
    • a problem solver.
  • Is able to create reports
  • Addresses challenges with a positive and constructive mindset.
  • Has strong verbal and written communication skills.
  • Knows all required administrative and technical procedures.
  • Masters 4 languages (FR-EN-LU-GE).
  • Advantage by knowledge of other languages : NL, PT, IT, etc.
  • Advantage by basic knowledge in IT.

Additional training:

  • LRA officer training
  • PSF Awareness Training
  • Security Awareness Training

 

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, in accordance with your education and experience, we offer other benefits including an employee benefit plan.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu

A trainee in CSR Project Management (m/f)

You are currently studying for a Bac +4/Bac +5 - Political Science / Business School / Ethics and Compliance / Law / CSR-Sustainability and are looking for a 5 to 6 month internship? You have good interpersonal skills, are curious and organised, and have a good knowledge of CSR / Human Rights / Sustainable Development?Would you like to contribute to an engaging approach?

Roles and essential activities:

During your internship, you will be given different tasks and in particular:

1. Participate in the implementation of the "National Business and Human Rights Pact":

  • Contribute to the analysis of risks and best practices with a view to continuous improvement
    • Work with the various people involved in the project (Human Resources, Sustainable Development, Purchasing, Risk Management, etc.).
    • Participate in the formalization of the sustainability due diligence procedure.
  • Contribute to human rights projects within our operations and supply chain:
    • Be a driving force behind proposals to strengthen the human rights assessment of suppliers.
    • Provide support to non-expert contacts on human rights issues.
    • Contribute to the preparation of responses to request for proposals and labelling questionnaires on human rights issues and due diligence.
  • Help to raise employees’ awareness of human rights in particular.

2. Co-constructing the “Communication on Progress report” for the United Nations Global Compact:

  • Examine the CoP questionnaire to understand the questions asked and the data to be collected.
  • Using the CoP guide, obtain information on how to answer the questions, find calculations and explore a glossary of key terms for completing the CoP questionnaire.
  • Coordinate and monitor the data collection process.
  • Contribute to the writing of the report

3. From time to time, you will be asked to help organise events or other CSR projects.

Specific profile:

  • Bac +4/Bac +5 - Political Science / Business School / Ethics and Compliance / Law / CSR-Sustainability
  • Specialization or interest in social/societal issues would be a plus.
  • Highly motivated to take action in these areas, have an inquisitive mind, be autonomous and have a strong ability to work as part of a team
  • Fluency in written and spoken French
  • Strong ability to analyze and summarize
  • Good writing skills
  • Good interpersonal skills
  • Thoroughness, organization and autonomy
  • Curiosity, proactivity and initiative
  • Strong speaking & writing skills in French & English
  • Tools: excellent command of office automation tools
  • Plus: initial professional experience in the field of human rights, ethics or CSR.

Having an interest in:

  • Human rights
  • Sustainability
  • Social impact 
  • Reporting

Location: Capellen, Luxembourg
Desired start date: February 2024
Duration: 5-6 months

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender, nationality, sexual orientation, religion or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

Payroll & Administrative Officer (m/f)

Missions:

Together with our Payroll & Administrative Senior Manager, you deal with our monthly payroll and reportings, update and upgrade our HRIS as well as contribute to day-to-day administrative tasks:

  • Responsible for the storage and maintenance of the HR data
    • Staff personal folders (HR Files)
    • HR Software (HR ERP system)
  • Administrative support for employees: sickness, leave, follow-up of personal data
  • Preparation of contract, addendums, various HR documents
  • Global management with relevant stakeholders (both external and internal)
  • Management of the time-clock & vacation process
  • Relations with insurance companies concerning employees (pension, health…)
  • Management & follow-up of organigrams & job descriptions
  • Strong communication to the external payroll teams to ensure data accuracy
  • Monthly collection of information required by the external payroll to produce pay slips
  • Checking and validation of these pay slips
  • Preparation of the HR financial and social reports
  • Assist the Senior HR Manager in all points concerning LuxTrust’s subsidiaries (FR, BE, MC, MA)
  • Compiling audit records
  • Management & follow-up of the company insurance policies
  • Update & follow-up of:
    • Policies, user guides, manual of procedures, & other documents in relation with Human Resources
    • Clocking in and out system
    • ERP systems

Background and experience:

  • Bac +3 in Human resources field or related experience

Specific Profile:

  • Confidentiality
  • Trustworthy
  • Solution finder
  • Problem solver
  • Team spirit
  • Knowledge of various HR functions such as pay & benefits, onboarding, evaluation, training & development etc.
  • Knowledge of the Luxembourgish Labour Law
  • Rigorous and methodical
  • Strong organisational skills
  • Strong communication skills
  • Meticulous
  • Stick to the deadlines
  • Team coordinating and motivational skills 
  • Writing skills
  • Full proficiency of MS Office (Excel, PowerPoint, Word)
  • Proficient in French and English. Other languages are an asset

We offer a Permanent contract based in Capellen – Luxembourg in addition to a competitive salary in accordance with your education and experience and other benefits including an employee benefit plan.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender, nationality, sexual orientation, religion or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

Onboarding/RA/SSL Officer (m/f)

SSL and Onboarding duties:

  • Be accountable for SSL back-office operations and take ownership of following activities:
    • SSL ticket creation
    • Verification of order data
    • CSR control
    • Issuing Certificates
    • Sending Certificates and invoices paid to customers
    • Closing the ticket
    • Internal mailboxes
  • Be connected to the call centre to be available for the SSL customers
  • Specify, implement, maintain and enforce an SSL-specific "input / output" communication flows
  • Help clients quickly and easily solve their problems:
    • Avoid repeated calls for a same issue
    • Avoid transferring call and requesting client to repeat information
    • Do not just resolve the current issue, head off the next one
    • Manage the website www.easyssl.lu together with the N+1 and IT Department as well as the compliance team
  • Manage the enrolment of new services providers on the ORELY portal
    • Provide service providers with the required order and enrolment form(s)
    • Help service providers expedite the acquisition of the SSL certificates they need (must be done in close collaboration with the Chamber of Commerce)
    • Create SSL ticket
    • Create the test and production certificates based on CSR and check order form and then validate them
    • Send SSL certificates to service providers
    • Submit the enrolment form to the IT department for validation and configuration of the systems
    • Timely manage the renewal of SSL certificates and help ensure continuity of service by effectively anticipating certificate expiry dates
    • Enrol the PSD2 Customers, i.e. QWAC and QSEAL requests
  • Lead the creation of new procedures for new SSL Services
  • Close exchange with other department to set up a quick and easy work flow
  • Recommend an easy understandable order flow for the customers
  • Share monthly with the N+1 the SSL Dashboard
  • Encode and validate the order in UAT and Test Policy (Integration)

SSL and Onboarding duties:

  • Other tasks as assigned
  • Help RA agents solve their problems quickly and easily
  • Internal mailbox
  • Be connected to the call centre to be available for the RAs
  • Suggest improvements for “support section” of web site
  •  Answer RA agents’ questions (verbal and written) timely and clearly
  • Use feedback from disgruntled or struggling clients to improve LuxTrust value proposition
  • Write user centric technical documentation and guidelines
  • Make suggestions and comments to improve offering and quality of service
  • Closely and constructively, collaborate with application providers’ help desks
  • Fill-in ticket for each call
  • Escalate if, and when required
  • Assist the Head of Onboarding to generate the LORA Card
  • Assist the Head of Onboarding to manage the access levels
  • Assists the Head of Onboarding during the audit with the compliance team
  • Assist when needed to assure RA Services on premises
  • Assist the Head of Onboarding to organise and follow the RA Workshops
  • Organise the regularly Mystery Customer checks

Specific Profile:

  • Bac
  • Behaves like:
    • an active listener
    • a problem solver
    • Proactive with the CSD team and IT Operations and Compliance
  • Is able to build a report
  • Addresses challenges with a positive and constructive mindset
  • Has strong verbal and written communication skills
  • Knows all required administrative and technical procedures
  • Masters 4 languages (LU-FR-EN-GE)

We offer a Permanent contract based in Capellen – Luxembourg in addition to a competitive salary in accordance with your education and experience and other benefits including an employee benefit plan.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu.