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Roles and Essential Activities:

Contribute to improve IT security controls effectiveness, increase ISMS process maturity and keep IT risks exposure under accepted level by assisting the Chief Information Security Officer in its missions.

• Leads Security Operation activities such as vulnerability management; threats monitoring; threat prevention (phishing tentative, SIEM alerts) and log review. Improves threat detection capabilities by reviewing SIEM use cases on a regular basis in closed collaboration with our SOC services.
• Provides Information Security advisory to both IT and Business units by assisting Legal, compliance and CSD teams in due diligence exercises, new process flow or use cases and any security questions. Leads supplier due diligence assessment for the security aspects.
• Identity and access management: reviews on a regular basis access rights for physical and logical access.
• Maintains and improves ISMS documentation based on knowledge of best practices, regulatory requirements and specific needs of LuxTrust. Lead procedures development and maintain it on annual basis. Participates to the Policy/Standards document review.
• Directs an ongoing, proactive risk assessment program for all new and existing systems in our corporate environment and ensure that effective controls to manage these risks are in place against the company’s goals and business processes.
• Assists the IT team in performing risk assessment related to technology implementation :
  • Performs research and coordination with Engineering to drive security
  • Performs research and recommendation of appropriate security protection products and services, such as log management, security event management, and intrusion detection
• Leads penetration-testing campaign on corporate environment. Defines pen-testing scope, prepares and coordinates pen-testers activities, reviews pen-testing results with IT department and leads recommendations action plan.
• Participates in Audit ISO27001.
• Contributes to security awareness annual program.
• Implements security improvements by assessing current situation; evaluating trends; anticipating requirements; evaluation security incidents.

Specific Profile:

• Bac +5 or equivalent experience Knowledge in Information technology / Information Security / System engineer with security mindset (3 to 5 years of experiences)
• Skills and knowledge of IT, networks and Information security business
• PKI knowledge is an asset
• Strong analytical skills to analyse information security requirements and relate them to appropriate controls
• Organised, responsive, accountable and highly thorough of problem solving oriented and solution driven
• Experienced in developing, documenting and maintaining policies, processes, procedures and standards
• Prior security audit experience would be an asset
• Knowledge of and experience in understanding documentation and regulatory compliance requirements
• Ability to synthesize
• Proactive attitude
• Good team player and positive attitude in a challenging environment
• Strong communication and writing skills
• Foster team work and collaboration
• Fluency in French and English, both oral and written

Permanent contract based in Capellen – Luxembourg. Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu.

Missions:

• Help clients solve their problems quickly and easily:
  • Avoid repeated calls for a same issue
  • Avoid transferring call and requesting client to repeat information
  • Do not just resolve the current issue, head off the next one
  • Suggest improvements for “support section” of web site
• Manage clients’ request:
  • Order requests for production and test certificates
  • Revocation, suspension, reactivation requests during office hours
  • All Re-Key requests Phases
• Answer clients’ questions (verbal and written) timely and clearly:
  • Guide customers through administrative and technical procedures
• Help CSD meet its Key Performance Indicators:
  • Available staff
  • Client effort score
  • Number of drop calls
  • Waiting time
  • Efficiency through reuse
• Use feedback from disgruntled or struggling clients to improve LuxTrust value proposition
  • Write user centric technical documentation and guidelines
  • Make suggestions and comments to improve offering and quality of service
• Closely and constructively, collaborate with application providers’ help desks
  • Avoid ping-pong
  • Propose joint “Client / CSD / HD” con-calls when deemed appropriate
• Help run acceptance test plans for user centric services
• Fill-in ticket for each call
• Ensure that CSD infrastructure is operational at all times
• Contribute to build LuxTrust image of “Excellence” and “Easy to do business with”
• Leverage internal resources when needed
• Escalate if, and when required
• Other duties as assigned:
  • Handling of returned mail
  • Reporting of security incidents
  • Replacement of faulty devices

Access levels (in the light of separation of duties and least privilege):

• LRAO Encoder

Specific profile:

• Bac
• Behaves like:
  • an active listener
  • a problem solver
• Is able to build report
• Addresses challenges with a positive and constructive mindset
• Has strong verbal and written communication skills
• Knows all required administrative and technical procedures
• Masters 4 languages (FR, EN, LU, GE)
• Knowledge of other languages: NL, PT, IT, etc. represents an advantage
• Basic knowledge in IT represents an advantage

Additional training:

• LRA officer training
• PSF Awareness Training
• Security Awareness Training

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, in accordance with your education and experience, we offer other benefits including an employee benefit plan.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu

Missions:

• Development of software
• Source management
• Integrate with delivery pipeline
• Implement backlog items (user stories, bugs, etc…)
• Specification and development of unit and module tests
• Testing and analysis of software issues, third party libraries and applications
• Document code
• Work log and task-specific reporting to the respective Project Manager
• Support and consultancy upon customer request
• Helpdesk level 3 including problem management
• Application performance tuning
• Avoid technical debt growth
• Source branching management
• Responsible of release packaging & procedure
• Contribute to delivery pipeline enhancements
• Software architecture Design
• Interact with other Senior Software Engineers for services dependencies
• Including relational database modeling and fine tuning
• Elaborate and present Architecture forum and Change Management inputs
• Elaborate Technical chapters of the Project charter & Technical Implementation Plan (including estimations)
• Code Review
• Support Security department for technical part of external Code Reviews, Audits and Pentests
• Coach Software Engineer
• Technical reference for the Service Manager
• Carrying out other duties as assigned

Required Skills:

Education & Background:

• Bac+3 in computer sciences

Specific profile:

• Rigorous and methodic
• Strong technical and analytic skills
• Good OO development skills
• Strictly adhered to quality and security
• Good Documentation skills
• Ability to work autonomously and as well in agile teams
• Being able to identify potential issues before they become blockers

Training:

• ISO 20000: Conceptual and working knowledge
• ISO 27001: Working knowledge and contribution to an ISMS
• PSF Awareness training
• Security Awareness training
• Complementary training as required
• Framework and technology self-learning and curiosity (blogs, news, etc.)

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, in accordance with your education and experience, we offer other benefits including an employee benefit plan.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu

Missions:

• Act to make customers successful by providing them with training, coaching and support
• Serve as day-to-day contact for assigned accounts
• Provide functional and technical support to major customers for a number of applications
• Review customer complaints and concerns and respond in a timely manner to them
• Find solutions for problems reported by customers, either directly or with support of other technical teams
• Assist customers in configuring applications to meet their specific needs
• Deploying applications on behalf of customers in various environments: public cloud, private cloud and on premise

 Incident/Problem management:

• Oversee or take responsibility for writing incident reports where appropriate and communicate them to the customers
• Find ground solutions to recurring causes of incidents
• Keeping records of customer interactions, transactions, comments, and complaints

Communication:

• Organise regular follow-up meetings with customers
• Produce reporting for customers and internally on a regular basis
• Mediate between clients and the organization

Required Skills:

Education & Background:

• Bac+3 in computer sciences or equivalent with experience with experience in computer sciences
• Experienced into customer’s support duties
• Technical background in integration projects and or cloud computing
• Fluency in French and English, both oral and written

Specific profile:

• Very good customer relations skills. She/he will always be concerned about customer satisfaction. She/he will have a positive and professional attitude toward customers at all times and build sustainable relationships and trust through open and interactive communication
• Good interpersonal skills: be able to read customers, understand their needs
• Strong communication skills
• Strong problem-solving skills and attitude
• Collaborative team spirit
• Strong knowledge of our solutions (with training)
• Strong knowledge and experience in the following areas :
• Incident/Problem management
• Ticketing systems
• Customer satisfaction
• Knowledge in the technical area is an advantage : OS, cloud, networks

Training:

• Ticketing systems (JIRA or other)
• Customer support best practices
• ITIL incident and problem management
• COSI/IDKEEP both functional and technical

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, in accordance with your education and experience, we offer other benefits including an employee benefit plan.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu

Missions:

• System deployment, monitoring, administration and maintenance (clients and corporate)
• Cloud architecture and operations
• Be on stand-by for emergency technical interventions
• Analyzing and solving issues
• Log management and review on multiple levels
• Proactive work log and task-specific reporting to the Operations Manager
• Technical support and consultancy upon customer request
• Carrying out other duties as assigned

Required Skills:

Education & Background:

• Bac+3 in IT systems or equivalent experience

Specific profile:

• Rigorous and methodic
• Strong technical and analytic skills
• Strong knowledge of networks and security
• Strictly adhered to quality and security
• Good documentation skills

Training:

• ISO 20000: Conceptual and working knowledge
• ISO 27001: Working knowledge and contribution to an ISMS
• Maintaining Windows and Linux servers
• Cloud computing
• Containerization
• Complementary training as required

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, in accordance with your education and experience, we offer other benefits including an employee benefit plan.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu