Your career opportunities

Roles and Essential Activities:

• Assist the team in the various Accounts Payable processes.
• Assist the team in the review and the preparation of client invoices.
• Resolve accounting discrepancies.
• Support the preparation of various reports.
• Assist in the monitoring and control of stocks.
• Assist in various projects.
• Be a key player within the accounting team.
• Other duties as assigned.

Specific Profile:

• Speaking & writing skills in French & English
• Accounting knowledge of the complete accounting cycle
• Good knowledge in MS tools, especially in Excel
• Good analytical skills, rigorous and methodic
• Autonomous and well organized with ability to meet tight deadlines
• Willing to test, experiment and try new things
• Flexible
• Proactive
• Team player
• Curious
• Attention to detail

Alternance contract of minimum 24 months based in Capellen - Luxembourg. Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender, nationality, sexual orientation, religion or any other discriminatory criterion.

MISSIONS OF THE ROLE

• Development of software
• Source management
• Integrate with delivery pipeline
• Implement backlog items (user stories, bugs, etc…)
• Specification and development of unit and module tests
• Testing and analysis of software issues, third party libraries and applications
• Document code
• Work log and task-specific reporting to the respective Project Manager
• Support and consultancy upon customer request
• Helpdesk level 3 including problem management
• Application performance tuning
• Reduce technical debt
• Source branching management
• Responsible of release packaging & procedure
• Contribute to delivery pipeline enhancements
• Software architecture Design

     - Interact with other Senior Software Engineers for services dependencies

     - Including relational database modeling and fine tuning

• Elaborate and present Architecture forum and Change Management inputs
• Elaborate Technical chapters of the Project charter & Technical Implementation Plan (including estimations)
• Code Review
• Support Security department for technical part of external Code Reviews, Audits and Pentests
• Coach Software Engineer
• Technical reference for specific LuxTrust software applications
• Carrying out other duties as assigned

REQUIRED SKILLS

• Qualifications / diploma(s): Bachelor’s degree in Computer Sciences or equivalent experience.
• Technical Competencies: Good OO development skills.
• Languages: French and English fluent. Any other language is an asset.
• Specific skills:

    - Good Documentation skills

    - Rigorous and methodic

    - Strong analytic skills

    - Strictly adhered to quality and security

    - Ability to work autonomously and as well in agile teams

    - Being able to identify potential issues before they become blockers

• Core competencies:

     - Analytical mindset

     - Organizational fluency

     - Client service mindset

     - Self-development

     - Decision making

     - Organization skills

     - Stress management

     - Results driven

     - Strategic vision

WHAT WE OFFER

• A permanent contract based in Rabat - Morocco
• A competitive salary, in accordance with your education and experience.
• Attractive benefits and advantages including an employee benefit plan, meal vouchers and additional holidays.
• A healthy work-life balance including flex work arrangements.
• An open and transparent career path.
• Development and growth opportunities in a state-of-the art digital company.

If you are interested in this role, we invite you to send us your application at jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

MISSIONS OF THE ROLE

• Support:

     - Act to make customers successful by providing them with training, coaching and support

     - Acknowledge and resolve customer complaints and queries

     - Serve as day-to-day contact for assigned accounts

     - Provide functional support to customers of LuxTrust applications, addressing their inquiries and resolving issues in a timely manner

     - Ensures follow-up of internal open tickets until resolution

     - Assist customers with onboarding, training and adoption of products or services

     - Review customer complaints and concerns and respond in a timely manner to them

     - Find solutions for problems reported either directly or with support of other technical teams

     - Assist customers in configuring applications to meet their specific needs

     - Support regular maintenance/deployments of new application features

     - Ensure customer satisfaction and retention by proactively addressing their needs and concerns

     - Implement best practices, educate customers and improve customer experience

• Incident/Problem management:

     - Document processes and procedures in the context of incident/problem management

     - Write and communicate incident reports to customers

     - For complex incidents/escalations, coordinate the process with other teams and communicate with the client until resolution

     - Keeping records of customer interactions, transactions, comments, and complaints

• Communication:

     - Organize regular follow-up meetings with customers

     - Produce reporting for customers and internally on a regular basis

     - Mediate between clients and the organization 

     - Establish regular internal feedback

• Internal organization:

     - Document internal procedures and processes

     - Rationalize current internal tools (JIRA and Confluence)

REQUIRED SKILLS

• Qualifications / diploma(s): Bachelor’s degree in Computer Sciences or equivalent experience.
• Years of experience in the area: Experienced into customer’s support duties and have a background in Technical integration projects and or cloud computing (or understand it).
• Technical Competencies: Strong knowledge and experience in the following areas:

     - Incident/Problem management

     - Ticketing systems

     - Knowledge in the technical area is an advantage: OS, cloud, networks

     - Excellent command of Office Suite (Excel, Word, Power Point, Outlook….)

• Languages: French and English fluent. Any other spoken and written language is an asset.

• Specific skills:

       - Very good customer relations skills

       - Good interpersonal skills: be able to understand customer needs

       - Strong communication skills

       - Strong problem-solving skills and attitude

       - Collaborative team spirit and good team player

       - Be organized & reliable

       - Have a positive personality

       - Strong knowledge of our solutions (with training)

       - Ability to synthetize

       - Confidentially and Trustworthy

• Core competencies at LuxTrust:

       - Analytical mindset 

       - Organizational fluency 

       - Client service mindset 

       - Self-development 

       - Decision making 

       - Organization skills 

       - Stress management 

       - Results driven 

       - Strategic vision

  WHAT WE OFFER

  • A permanent contract based in Capellen - Luxembourg.
  • A competitive salary, in accordance with your education and experience.
  • Attractive benefits and advantages including an employee benefit plan, a gym, meal vouchers and additional holidays.
  • A healthy work-life balance including flex work arrangements.
  • Parking spaces for all employees.
  • An open and transparent career path.
  • Development and growth opportunities in a state-of-the art digital company.

  If you are interested in this role, we invite you to send us your application at jobs@luxtrust.lu.

  Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.

  Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

SUMMARY

As an IT Support Officer, you will report directly to the Head of IT Operations. Your role is crucial in providing comprehensive support for teams in both the Build and Run phases.

MISSIONS OF THE ROLE

• Level 2 Support for Teams Working in Build Phase:

     - Assist Project Teams and Functional Teams.

     - Handle Change Implementation activities, including deployments and releases.

• Support - Run Phase (Service Centers):

     - Provide External Customer Support following SLA guidelines:

       - Level 1 Support based on Product/Functional Team requirements.

       - Level 2 Support involving event handling and monitoring alerts.

       - Escalate issues to Support Level 3 (RnD, IT-SYS, etc.).

       - Generate reports (SLA, statistics, etc.).

     - Provide Internal Customer Support for departments such as Audit, Compliance, RnD, Finance, Security, etc.

     - Execute Change Implementation tasks, e.g. deployments.

     - Handle incidents, including client communication and incident response.

     - Support the Problem Management Process through investigation assistance and log provision.

     - Aid in Lifecycle Management, covering applications, certificates, credentials, CMDB, etc.

     - Participate in On-call Duty as part of a shared team responsibility.

• Maintain Accurate Records:

     - Ensure timely and precise documentation of all activities, including ticketing, incident reports, and event logs, maintaining a detailed timeline for each task and event.

• Demonstrate Accountability and Proactivity:

     - Take full ownership of assigned tasks and projects from start to finish. Proactively manage the backlog, ensuring thorough and efficient task completion.

• Timely Response:

     - Provide responses in a timely manner, strictly adhering to Service Catalog SLA guidelines.

     - This role demands a high level of responsibility and proactivity, ensuring that all support activities are conducted efficiently and effectively, maintaining the highest standards of service and support.

REQUIRED SKILLS

• Educational Background:

     - A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not mandatory for Junior positions.

     - Relevant certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft Certified: Azure Fundamentals) are advantageous.

• Technical Skills:

     - Basic understanding of operating systems (Windows, Linux, macOS) installation, configuration and troubleshooting.

     - Familiarity with user and group management, software installations, and system updates.

     - Understanding of basic networking concepts such as IP addressing, DNS, DHCP, and VPN.

     - Ability to diagnose and troubleshoot network connectivity issues.

     - Experiences with the installation and troubleshooting of hardware components (e.g., PCs, printers, peripherals).

     - Basic knowledge of common office software (Microsoft Office Suite, email clients) and enterprise applications.

     - Experience with ticketing systems (e.g., Jira, ServiceNow) to log and track issues.

     - Basic understanding of IT security principles (e.g., password policies, phishing awareness, antivirus software).

     - Familiarity with the concept of least privilege access and data protection.

• Soft Skills:

     - Strong verbal and written communication skills for interacting with team members and customers. Ability to explain technical issues in a way that non-technical users can understand.

     - Analytical skills to diagnose and resolve issues efficiently.

     - Proactive approach to identifying potential issues and suggesting improvements.

     - Ability to prioritize tasks, manage time effectively, and handle multiple issues simultaneously. Patience and empathy in dealing with users facing technical issues.

     - Commitment to providing a positive customer experience.

     - Ability to work well in a team environment, share knowledge, and contribute to a collaborative atmosphere. Willingness to learn new technologies and adapt to changing environments or procedures.

     - Responsible for the tasks assigned and proactive in seeking guidance when needed.

• Experience:

     - 2-3 years of experience in IT support or a related field.

     - Proven ability to handle more complex issues and take on additional responsibilities.

• Core competencies at LuxTrust:

     - Analytical mindset & decision making

     - Organizational fluency

     - Personal effectiveness

     - Results-driven

     - Client service mindset

     - Strategic vision

     - Leadership

WHAT WE OFFER

• A permanent contract based in Capellen - Luxembourg.
• A competitive salary, in accordance with your education and experience.
• Attractive benefits and advantages including an employee benefit plan, a gym, meal vouchers and additional holidays.
• A healthy work-life balance including flex work arrangements.
• Parking spaces for all employees.
• An open and transparent career path.
• Development and growth opportunities in a state-of-the art digital company.

If you are interested in this role, we invite you to send us your application at jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.