Unblock my account
For security reasons, your account is blocked after 5 failed logins. It will unlock automatically after 12 hours.
If you wish to unblock your LuxTrust account now, first we invite you to have a look at what to expect during this process. Then, make sure you have all the necessary elements before your start.
Estimated time: 3 minutes
- Click on "Unblock my account"
- Select your preferred device
- Enter your User ID. If you no longer have it, contact our Customer Service Desk at (+352) 24 550 550
- Click on "Validate"
- You will receive an OTP code by SMS on your phone. Enter this code in the field provided
- If we do not have your mobile phone number, you will have to provide your initial password. You will find it in the letter and / or the SMS you received after ordering your LuxTrust device
- Press the button on your Token or scan the QRcode using your Scan or the LuxTrust application to generate an OTP code
- Enter the OTP code in the dedicated field on the site
- Click on "Unblock account"
What do you need to unblock your account?
In order to be able to unblock your account, you will need the items below. Make sure you have them on hand.
- Your User ID received by letter and / or SMS
- Your device
- If we do not have your mobile number: your initial password received by letter and / or SMS