Enhance your security
Change my secret image
If you wish to change your secret image, first we invite you to have a look at what to expect during this process. Then, make sure you have all the necessary elements before your start.
Estimated time: 3 minutes
1.
Select the device linked to the secret image to change
- Click on the "Change my secret image"
- Select the device related to the change of your secret image
2.
Authenticate
If you have a Token:
- Enter your User ID. If you no longer have it, contact our Customer Service Desk at (+352) 24 550 550
- Enter your current password
- Press the button on your Token
- Enter the OTP code generated in the dedicated field
If you have a Signing Stick, SmartCard or electronic identity card:
- Connect the Signing Stick to the USB port or insert the card into the card reader
- Wait for the certificate details to be viewed
- Click on "Authenticate"
- Enter your PIN code in the dedicated field of the pop-up window
- Validate
3.
Change the secret image
- Choose a new secret image among the 9 proposed
- Click on "Next"
4.
Confirm using the OTP or PIN code
If you have a Token:
- Press the button on your Token
- Enter the OTP code generated in the dedicated field
- Click on "Authenticate"
If you have a Signing Stick, SmartCard or electronic identity card:
- Enter your current PIN code in the dedicated field of the pop-up window
- Validate
What do you need to change your secret image?
In order to be able to change your secret image, you will need the elements below. Make sure you have them on hand.
If you have a Token:
- Your User ID received by letter and / or SMS when ordering your device
- Your current password
- Your Token
If you have a Signing Stick, SmartCard or electronic identity card:
- Your card reader (except for the Signing Stick)
- Your current PIN code
- Your device
If you no longer have any of these items, Customer Service Desk at (+352) 24 550 550.