RECOVER MY PASSWORD
If you have forgotten your password, you can recover it following the steps below. Before you start, make sure you have all the necessary elements required to authenticate and validate a new one.
Estimated time: 3 minutes
- Click on the "Recover my password"
- Select the device linked to the password (Token, Scan or LuxTrust application)
- You will find the User ID in the letter or SMS you received after ordering your LuxTrust device (Token, Scan or LuxTrust app)
- If you no longer have your User ID, please contact our Customer Service Desk at (+352) 24 550 550
- You will receive an OTP code by SMS on your phone. Enter this code in the field provided
- If we do not have your mobile phone number, you will have to provide your initial password. You will find it in the letter and / or the SMS you received after ordering your LuxTrust device (Token, Scan or LuxTrust app)
- Enter a new password in the dedicated field (between 6 and 10 characters)
- Confirm the chosen password
- Click on "Validate"
- In order to validate your new password, all you have to do is to generate an OTP code using your Token, Scan or the LuxTrust app
- Enter the OTP code in the dedicated field on the site
- Click on "Recover"
What do you need to recover your forgotten password?
In order to be able to recover your password, you will need the items below. Make sure you have them on hand.
- Your User ID received by letter and / or SMS Your device
- If we do not have your mobile number: your initial password received by letter and / or SMS after ordering your LuxTrust device
If you no longer have any of these items, please call our Customer Service Desk at (+352) 24 550 550.