IDENTIFIED CLIENT

Already client of one of our partners?

If you already are a client of a financial institution which is also a LuxTrust registration authority, you no longer need to be identified at a physical desk. In fact, this financial institution had already identified you according to the rules in force for the financial sector in Luxembourg. So, what is left to do for you is to send your order form and the required documents by post to your financial institution. It will then use the data already in its possession to confirm your identity.

NON-IDENTIFIED CLIENT

Get identified by one of our partners

This is the standard case when it is mandatory for the client to personally visit one of the LuxTrust's registration authorities desk in order to be identified face-to-face. The applicant must present an identity document (identity card or passport). The applicant is also required to submit a duly completed, signed and dated order form when he arrives at the registration desk, as well as the papers indicated on the last page of the order form for the product of his choice.

LuxTrust's available check-in desks

Here is the list of LuxTrust registration authorities which are authorized to identify you in person (in case you are not their client). If you are already client of any of the banks below,  you can simply send them your request to become equipped with a LuxTrust product.

BCEE - Banque et Caisse de l'Epargne de l'Etat Luxembourg

SPUERKEESS
PAI-Support-Papier
L-2954 Luxembourg
Phone number: 4015 3925
E-mail: psp.pai@spuerkeess.lu
Opening hours: Monday-Friday: 8:15 – 16:30 

Centre Financier GASPERICH
259, route d’Esch
L-1471 Luxembourg
Phone number: 49 53 14
E-mail: age.gas@bcee.lu
Opening hours: Monday-Friday: 8:15 – 16:30 

Centre Financier ESCH/ALZETTE
3, Place de l’Hôtel de Ville
L-4138 ESCH-SUR-ALZETTE
Phone number: 54 37 61 1
E-mail: age.esc@bcee.lu
Opening hours: Monday-Friday: 8:15 – 16:30 

Centre Financier ETTELBRUCK
13, rue Abbé Müller
L-9065 ETTELBRUCK
Phone number: 81 22 35 1
E-mail: age.ett@bcee.lu
Opening hours: Monday-Friday: 8:15 – 16:30 

Centre Financier NIEDERWILTZ
23-25, avenue de la Gare
L-9540 WILTZ
Phone number: 95 06 67 1
Fax : 95 77 57
E-mail: age.niw@bcee.lu
Opening hours: Monday-Friday: 8:15 – 16:30 

Centre Financier WEMPERHARDT
1-3, rue de Stavelot
L-9999 WEMPERHARDT
Phone number: 99 83 15 1
E-mail: age.wem@bcee.lu
Opening hours: Monday-Friday: 8:15 – 16:30 

Agence AUCHAN
2, rue A. Weicker
L-2721 LUXEMBOURG
Phone number: 43 84 26
E-mail: age.auc@bcee.lu
Opening hours: Monday-Friday: 8:15 – 16:30 

Agence BASCHARAGE
135, avenue de Luxembourg
L-4940 BASCHARAGE
Phone number: 50 72 20 1
E-mail: age.bas@bcee.lu
Opening hours: Monday-Friday: 8:15 – 16:30 

Agence DUDELANGE
49-51, place de l’Hôtel de Ville
L-3590 DUDELANGE
Phone number: 51 16 13
E-mail: age.dud@bcee.lu
Opening hours: Monday-Friday: 8:15 – 16:30 

Agence ECHTERNACH
20, place du Marché
L-6460 ECHTERNACH
Phone number: 72 00 35 1
E-mail: age.ech@bcee.lu
Opening hours: Monday-Friday: 8:15 – 16:30 

Agence GREVENMACHER
1, rue Mathias Schou
L-6762 GREVENMACHER
Phone number: 75 06 55 1
E-mail: age.grv@bcee.lu
Opening hours: Monday-Friday: 8:15 – 16:30 

Agence DIEKIRCH
4, rue de Stavelot
L-9280 DIEKIRCH
Phone number: 80 42 80 200
E-mail: age.dik@bcee.lu
Opening hours: Monday-Friday: 8:15 – 16:30 

Agence STEINFORT
2, route de Luxembourg
L-8440 STEINFORT
Phone number: 39 00 38
E-mail: age.stf@bcee.lu
Opening hours: Monday-Friday: 8:15 – 11.45 and 13:30 –17:00

Service PRIVATE BANKING
16, rue Zithe
L-2954 LUXEMBOURG
Phone number: 4015 5060
E-mail: gestion.prb@bcee.lu
Opening hours: Monday-Friday: 9:00 – 17:00

Do you need more information?
Contact Spuerkeess
Check Spuerkeess's branch network

Banque de Luxembourg

Agence Royal, Luxembourg
14, Boulevard Royal
L-2449 Luxembourg
Phone number: (+352) 49 924 3136
E-mail: eq.cpb.lux.guichet@bdl.lu
Opening hours: Monday-Friday: 8:30 – 17:00 

Banque Raiffeisen

Banque Raiffeisen Société Coopérative
4, rue Léon Laval
L-3372 Leudelange
E-mail: info@raiffeisen.lu
 

Please refer to www.raiffeisen.lu for the current list of LuxTrust registration desks at Banque Raiffeisen.

BGL BNP Paribas

Banque BGL BNP Paribas
50, avenue J.F. Kennedy
L-2951 Luxembourg (Kirchberg)
The list of branches and their opening hours is available, here.
Client service: (+352) 42 42 -2000 ; info@bgl.lu

BIL - Banque Internationale à Luxembourg

Please refer to www.bil.com for the current list of registration agencies within Banque Internationale à Luxembourg. 

 

 

House of Entrepreneurship

House of Entrepreneurship
14 Rue Erasme
L-1468 Luxembourg
By appointments only:
Phone number: (+352) 42 39 39 - 880
E-mail: formalities@houseofentrepreneurship.lu

 

ING Luxembourg

ING Gare
26, Place de la Gare
L-1616 Luxembourg
Phone number: (+352) 4499 3000
E-mail: siege_entreprises@ing.lu
Opening hours: Monday-Friday: 9:00 – 17:00

LuxTrust S.A.

LuxTrust S.A.
IVY Building
13-15 Parc d'activités
L-8308 Capellen
Phone number: (+352) 24 550 550
E-mail: info@luxtrust.lu
Opening hours: Monday-Friday: 9:00 – 18:00

POST

Bureau de Poste Luxembourg-Gare
20, rue de Reims
L-2417 Luxembourg
Phone number: from Luxembourg: 8002 8004 / from abroad: +352 2424 8004
E-mail: contact.finance@post.lu
Opening hours: Monday-Friday: 7:00 – 19:00 and Saturday: 9:00 – 18:00

Bureau de Poste Luxembourg-Centre
12a, rue Aldringen
L-1118 Luxembourg
Phone number: from Luxembourg: 8002 8004 / from abroad: +352 2424 8004
E-mail: contact.finance@post.lu
Opening hours: Monday-Friday: 7:00 – 18:00 and Saturday: 9:00 – 18:00 

Bureau de Poste de Wiltz
7, route de Kautenbach
L-9534 Wiltz
Phone number: from Luxembourg: 8002 8004 / from abroad: +352 2424 8004
E-mail: contact.finance@post.lu
Opening hours: Monday-Friday: 8:00 – 12:00 and 13:30 – 17:00 

Bureau de Poste Grevenmacher
1, Schiltzenplatz
L-6781 Grevenmacher
Phone number: from Luxembourg: 8002 8004 / from abroad: +352 2424 8004
E-mail: contact.finance@post.lu
Opening hours: Monday-Friday: 8:00 – 12:00 and 13:30 – 17:00 

Bureau de Poste Esch/Alzette-Centre
13, rue Zénon Bernard
L-4030 Esch/Alzette
Phone number: from Luxembourg: 8002 8004 / from abroad: +352 2424 8004
E-mail: contact.finance@post.lu
Opening hours: Monday-Friday: 7:00 – 19:00 and Saturday: 9:00 – 18:00 

Bureau de Poste Ettelbrück
2c, avenue Lucien Salentiny
L-9080 Ettelbrück
Phone number: from Luxembourg: 8002 8004 / from abroad: +352 2424 8004
E-mail: contact.finance@post.lu
Opening hours: Monday-Friday: 8:00 – 18:00 and Saturday: 9:00 – 12:00  and 13:30 - 18:00

NON-IDENTIFIED CLIENTS THAT CANNOT TRAVEL

Not yet a client of our partners and unable to travel to Luxembourg?

In case you have not yet been identified by a registration authority and you cannot travel to the Grand Duchy of Luxembourg to do so, LuxTrust allows you to get identified remotely through a notary and an apostille, in accordance with international regulations in this area. 

During this identification process, you will be required to provide the following documents:

  • A copy of the identity card or passport of the person concerned, duly authenticated by a notary.
  • This copy must be provided with a certificate (apostille), as defined by the Hague Convention of 5 October 1961 for the legalization of a public document and the certification of the authenticity of the signature of the person who signed document (in this case the notary), the capacity in which the signatory has acted and, where appropriate, the identity of the seal or stamp which it bears. The copy of the identity document and the apostille must be legible according to the standards applicable to Luxembourg (alphabet, language,…).
  • The document must include the mention "Copy signed by the notary in the physical presence of the holder of the identity document." The notary's fees for affixing the apostille are at the expense of the client.

You will then have to send these documents (that stand for the signed copy of the identity card required by the normal procedure) along with the other documents requested during ordering to:

House of Entrepreneurship - One Stop Shop
Cellule LuxTrust
14, rue Erasme
L-1468 Luxembourg
Postal mail to: B.P. 3056 | L-1030 Luxembourg

Phone number: 42 39 39 – 341
Fax: 43 83 26
E-mail: luxtrust@cc.lu
Opening hours: by appointment only