EXPIRED CERTIFICATE

Renew my expired certificate

If your certificate has expired, you can renew it by following the procedure described below. First, we invite you to have a look at what to expect during the this process. Then, make sure you have all the necessary elements before your start.

Estimated time: 10 minutes

RENEW MY EXPIRED CERTIFICATE

Resend my SMS

Reprint

Click on the "Renew my expired certificate" below
Enter the code displayed on your screen in the dedicated field
Click on "Next"

Select the device that is linked to the expired certificate that you want to renew

Insert the "LuxTrust serial number" in the dedicated field
Enter the code "Challenge" in the corresponding field

You will find these 2 codes in the letter and / or the SMS received during ordering. If you no longer have these codes, please contact our Customer Service Desk on (+352) 24 550 550.

Enter the first 3 letters of your first name in the dedicated field
Insert your date of birth
Click on "Next"

Update your email address and mobile phone number, if necessary

Select the payment method: credit card or voucher (the voucher can be provided by your bank or other partner)

Enter the requested data depending on the chosen payment method
Validate

Open the email containing the order details
Print and sign the document
Attach the requested documents
Send the file to the address indicated

What do you need to renew your expired certificate?

During the renewal process, you will need the items below. Make sure you have them at hand.

Your "LuxTrust serial number" and "Challenge" code received by letter or SMS when placing your order. If you no longer have this information, please contact our Customer Service Desk on (+352) 24 550 550
Your voucher, if your bank or supplier issued one for you, or your credit card

RENEW MY EXPIRED CERTIFICATE