1.    Introduction 

Protecting our customers is at the heart of everything we do at LuxTrust and protecting your information is no exception. This means that any cookies used on LuxTrust’s website (the “Website”) will only contain personal information about you to the extent necessary to improve your experience and help make your visits more effective.

In this cookie policy (the “Policy”), which forms part of our Privacy Policy, we would like to explain more about what cookies do and why LuxTrust uses them. 

2.    What is a cookie? 

A cookie is a small text file that is downloaded onto your ‘terminal equipment’ (e.g., a computer or smartphone) when you access a website. It allows the website to recognise your device and store some information about your preferences or past actions. 

Cookies offer the possibility to identify you and to memorise various information in order to facilitate your navigation on our Website, to ensure the proper functioning of these tools or to make them more effective, for example by memorising your language preferences.

3.    What types of cookies exist?

3.1.    Strictly necessary cookies
These cookies are essential to enable and facilitate communication by electronic means and provide you with the basic functions of a website, such as a secure log in account or process your online requests. Such cookies do not require your acceptance as they are essential for the proper functioning of a website.

3.2.    First-party cookies
Cookies that are set directly by the website you are visiting, i.e., the URL displayed in the browser's address bar.

3.3.    Session cookies
Cookies that expire at the end of a browser session, normally when you exit the browser.

3.4.    Third-party cookies
These cookies are set by someone other than the owner of the website. They may be used for functionality, performance, targeting or advertising and social media purposes.

3.5.    Persistent cookies
These cookies stay on your computer or device after your browser has been closed and last for a specific period. They can identify who you are for more than one browsing session, for instance, remember your preferences for the next time you visit.

3.6.    Functionality cookies 
Such cookies, also known as preferences cookies, help personalise a website by remembering your preferences and settings. In particular, these cookies make it possible to memorise the language chosen during your first visit on our Website in order to personalise it accordingly.

3.7.    Performance cookies
These cookies help us make sure that the website is working properly and fix any errors. 

3.8.    Advertising or Marketing cookies
Such cookies show you specially targeted adverts when you visit a website. They allow third party companies to place cookies on websites to track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. As an example, these cookies remember which users have visited the website and the links they have followed. These cookies can share that information with other organisations or advertisers.

3.9.    Analytics cookies 
These cookies, also known as statistics cookies are used to gather information about your use of our Website in order to improve the content of our Website, to make it more adapted to your needs and to increase its ease of use. 

For example, these cookies show us which pages of the Website are visited most frequently or help to identify any difficulties that may be encountered during the navigation.

4.    Which cookies do we use?

The types of cookies used by LuxTrust in connection with the Website are described in the table below:

Name Domain Types of cookies Purpose Retention period
header_banner_dismissed    https://www.luxtrust.com Strictly necessary Keeps alert banner hidden if visitor chooses to close it 1 day
vk_cookie_manager_is_setup https://www.luxtrust.com Strictly necessary Stores visitor cookies preferences 30 days
vk_cookie_manager_allowed_scripts https://www.luxtrust.com Strictly necessary Stores visitor script preferences 30 days
_ga https://www.luxtrust.com Analytics Google Analytics Cookie which  distinguishes visitors by assigning a random identifier to show the number of visits made by a user on the Website 1 year
_git https://www.luxtrust.com Analytics Google Analytics Cookie which  records how the Website is used by a visitor 24 hours
_gat https://www.luxtrust.com Analytics Google Analytics Cookie used to limit the amount of data recorded by Google on high traffic volume websites 1 minute

5.    How to delete cookies?

You have the right to withdraw your consent at any time, except concerning strictly necessary cookies, as they are essential for the functioning of each website.

The first time you visit our Website, you can submit your cookie preferences by clicking the "Manage cookies” button when the cookie banner opens. You will then be redirected to a screen where you can indicate your preferences accordingly. If you wish to change your preferences at a later stage, you can do so by clicking the link to our Cookies Management. The link to our Cookies Management is also available at the footer of every page on the Website. Strictly necessary cookies may be disabled only by changing your browser settings, but this may affect how the Website functions.

You can disable and/or delete cookies via your browser if you wish to, but this will restrict the functions that you're able to carry out. For more information please visit the Cookie management page.

Do Not Track is a function that allows visitors not to be tracked by websites. Do Not Track options are available in a number of browsers including:
•    Firefox
•    Internet Explorer
•    Chrome
•    Safari
•    Opéra

If you wish to refuse these commercial cookies (e.g. Google, Criteo or Facebook), you can do so on the following website: http://www.youronlinechoices.com.  

If you use different computers, smartphones and/or tablets, please remember to configure each piece of equipment to match your cookie preferences.

For the other rights that may be applicable when we are processing your personal data, please consult our Privacy Policy.

6.    Changes to this Policy 

We may occasionally update this Policy. We will alert you about any changes by updating the “Last Updated” date at the end of the Policy. Any changes or modifications will be effective immediately upon posting the updated Policy on the Website.

We recommend you to periodically review this Policy to stay informed of updates.

7.    Contact information

For any question about this Policy, or any privacy matters, you may contact LuxTrust’s Data Protection Officer via email at the following address: dpo@luxtrust.lu.

Last updated: March 2021