Jouw carrièrekansen

Missions:

• Help clients solve their problems quickly and easily.
  • Avoid repeated calls for a same issue.
  • Avoid transferring call and requesting client to repeat information.
  • Do not just resolve the current issue, head off the next one.
  • Suggest improvements for the “Support section” of website.
• Manage clients’ requests:
  • Order requests for production and test certificates.
  • Revocation, suspension, reactivation requests during office hours
  • All Re-Key requests Phases
• Answer clients’ questions (verbal and written) timely and clearly.
  • Guide customers through administrative and technical procedures.
• Help CSD meet its Key Performance Indicators:
  • Available staff
  • Client effort score
  • Number of drop calls
  •  Waiting time
  •  Efficiency through reuse
• Use feedback from disgruntled or struggling clients to improve LuxTrust value proposition.
  • Write user centric technical documentation and guidelines.
  • Make suggestions and comments to improve offering and quality of service.
• Closely and constructively collaborate with application providers’ help desks.
  • Avoid ping-pong
  • Propose joint “Client / CSD / HD” con-calls when deemed appropriate
• Help run acceptance test plans for user centric services.
• Fill-in ticket for each call.
• Ensure that CSD infrastructure is operational at all times.
• Assists the team in technical matters
• Contribute to build LuxTrust image of “Excellence” and “Easy to do business with”.
• Leverage internal resources when needed.
• Escalate if, and when required.
• Other duties as assigned:
  • Handling of returned mail
  • Reporting of security incidents
  • Replacement of faulty devices

Access Levels (in the light of separation of duties and least privilege): LRAO Encoder.

Specific Profile:

• Bac
• Behaves like:
  • an active listener
  • a problem solver
• Is able to create reports
• Is able to solve problems on the most common computer systems: Windows/Mac OS/Linux.
• Addresses challenges with a positive and constructive mindset.
• Has strong verbal and written communication skills.
• Knows all required administrative and technical procedures.
• Masters 4 languages: FR, EN, LU, GE. 
• Advantage by knowledge of other languages: NL, PT, IT, etc.

Additional training:

• LRA officer training
• PSF Awareness Training
• Security Awareness Training

Permanent contract based in Capellen – Luxembourg. . In addition to a competitive salary, in accordance with your education and experience, we offer other benefits including an employee benefit plan. Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu.

Missions:

• Help clients solve their problems quickly and easily:
  • Avoid repeated calls for a same issue
  • Avoid transferring call and requesting client to repeat information
  • Do not just resolve the current issue, head off the next one
  • Suggest improvements for “support section” of web site
• Manage clients’ request:
  • Order requests for production and test certificates
  • Revocation, suspension, reactivation requests during office hours
  • All Re-Key requests Phases
• Answer clients’ questions (verbal and written) timely and clearly:
  • Guide customers through administrative and technical procedures
• Help CSD meet its Key Performance Indicators:
  • Available staff
  • Client effort score
  • Number of drop calls
  • Waiting time
  • Efficiency through reuse
• Use feedback from disgruntled or struggling clients to improve LuxTrust value proposition
  • Write user centric technical documentation and guidelines
  • Make suggestions and comments to improve offering and quality of service
• Closely and constructively, collaborate with application providers’ help desks
  • Avoid ping-pong
  • Propose joint “Client / CSD / HD” con-calls when deemed appropriate
• Help run acceptance test plans for user centric services
• Fill-in ticket for each call
• Ensure that CSD infrastructure is operational at all times
• Contribute to build LuxTrust image of “Excellence” and “Easy to do business with”
• Leverage internal resources when needed
• Escalate if, and when required
• Other duties as assigned:
  • Handling of returned mail
  • Reporting of security incidents
  • Replacement of faulty devices

Access levels (in the light of separation of duties and least privilege):

• LRAO Encoder

Specific profile:

• Bac
• Behaves like:
  • an active listener
  • a problem solver
• Is able to build report
• Addresses challenges with a positive and constructive mindset
• Has strong verbal and written communication skills
• Knows all required administrative and technical procedures
• Masters 4 languages (FR, EN, LU, GE)
• Knowledge of other languages: NL, PT, IT, etc. represents an advantage
• Basic knowledge in IT represents an advantage

Additional training:

• LRA officer training
• PSF Awareness Training
• Security Awareness Training

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, in accordance with your education and experience, we offer other benefits including an employee benefit plan.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu

Missions:

• Continuous Integration and Continuous Delivery (CI/CD) Pipelines: This involves creating automated processes for code deployment, which includes integration, testing, deployment, and release of the software in a streamlined way.
• Infrastructure Design and Architecture (IaC): This requires development and maintenance of infrastructure through code for better version control and consistency. It includes the execution of scripts for automatic setup, configurations, and deployments.
• DevOps Tools, Trends, and Best Practices: This task involves staying updated with the latest DevOps technologies and trends, applying best practices for software development, integration, and delivery, and exploring new tools for improved efficiency and productivity.
• Collaborate: This requires working closely with various internal teams, including software developers and IT security to ensure the quality and stability of software releases and operation processes.
• Automate: It involves using technology to automate repetitive tasks to increase efficiency and reduce the risk of human errors in tasks such as software server configurations, and system updates.
• Optimize: This includes working with network, application, and system performance metrics to identify areas for improvement and applying changes where necessary to optimize system performance.
• Documentation and Audits: This involves maintaining documents related to the infrastructure and configurations, as well as participating in audits to ensure consistent and reliable infrastructure. Record keeping of completed tasks, issues resolved, and unique system configurations are also included.
• Monitoring, Analysis, Reporting: This primarily involves continuously tracking and monitoring system and network performance. It includes analyzing these metrics, identifying potential issues, and generating reports detailing performance, uptime, and any issues faced. 
• On-call Rotations: This involves being part of a rotation system to provide 24/7 support for critical systems, ensuring the immediate resolution of any system failures or disruptions irrespective of the time it occurs.
• Incident Response and Troubleshooting: This involves responding promptly to IT incidents, identifying their root causes and implementing effective solutions, and troubleshooting any hardware, software, or network anomalies to minimize downtime and ensure smooth operations.

Required Skills:

Education & Background:

• Holds a Bachelor's degree in IT Systems (Bac+3) or has equivalent practical experience.

Specific profile:

• Detail-oriented with a methodical approach
• Exemplary team player with strong collaborative skills
• Robust technical and analytical acumen
• Comprehensive knowledge of network protocols and security
• Strict commitment to quality and security protocols
• Proficient documentation abilities
• Expertise in Orchestration, Automatic Provisioning, Containerization, CI/CD and Cloud architecture
• Familiarity with OpenShift and strong networking abilities are an asset

Provided Trainings:

• Security Awareness
• LuxTrust Registration Authority Operator
• ITIL Foundation v4
• ISO 27001: Working knowledge and contribution to an ISMS
• Windows and Linux Server Administration
• Cloud Infrastructure
• Containerization and Orchestration
• Complementary training as required

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, in accordance with your education and experience, we offer other benefits including an employee benefit plan.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu

Roles and Essential Activities:

• Assist the team in the various Accounts Payable processes.
• Assist the team in the review and the preparation of client invoices.
• Resolve accounting discrepancies.
• Support the preparation of various reports.
• Assist in the monitoring and control of stocks.
• Assist in various projects.
• Be a key player within the accounting team.
• Other duties as assigned.

Specific Profile:

• Speaking & writing skills in French & English
• Accounting knowledge of the complete accounting cycle
• Good knowledge in MS tools, especially in Excel
• Good analytical skills, rigorous and methodic
• Autonomous and well organized with ability to meet tight deadlines
• Willing to test, experiment and try new things
• Flexible
• Proactive
• Team player
• Curious
• Attention to detail

Alternance contract of minimum 24 months based in Capellen - Luxembourg. Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu

In the development of our projects, the Quality Assurance Engineer is the key person who ensures that the service produced is build following the requirements, with a high level of quality.

Missions:

• Daily interaction with affected functional team (Product Owner, Developer, etc..)
• Maintain application coverage up to KPI standards
• Organise and execute testing activities on all environments
• Application backlog bug management with proper impact classification
• Manage:
  • Test plan
  • Test strategy
  • Test case & Test data
  • Test execution
  • Reporting
• Being able to deep dive in the product and all features of the applications maintained by the affected functional team
• Prepare and drive application and features demos
• Familiar with multiple platform basic manipulations (Windows, Linux, Mobile, Databases)
• Provide Go/nogo releases status to the Tech Lead and Product Owner
• Automation (optional):
  • Developing test cases in Java
  • Familiar with Selenium / SoapUI / Postman
  • CI/CD pipeline & Source management
  • Supporting customer during integrations
• Advantages:
  • ISTQB / ISEB
  • Agile methodology
  • Jira / Confluence
  • Analytical mind  

Required skills:

• University degree in Engineering or Computer Science preferred
• Ability to write or understand Bash, HTML/XML, SQL, JavaScript<>TypeScript, Java 

Specific profile:

• Experience in test design, risk management, defect management with a strong background in security
• Solid knowledge of manual and automated software testing
• Experience writing test documentation
• Hands on experience testing on the main software platforms: Web, Windows, Linux, iOS, OSX, Android
• Familiarity with the following technical stack used in our Quality Assurance processes: Selenium, Postman, Rest Assured, BDD
• Proven relevant commercial experience in system, integration, regression, performance, stress, functionality, upgrade and installation testing
• Previous experience testing PKI/Banking/Mobile/Web applications
• Experienced in QA with ISEB/ISTQB certification or similar experience
• Expected to be able to liaise with developers and assess their test automated scripts
• Intermediate SQL level
• Comfortable working in a fast paced Agile environment
• Experience in Scrum methodology
• Fluent in English, French
• Proactive attitude

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, in accordance with your education and experience, we offer other benefits including an employee benefit plan.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu

Our facility manager works in the corporate department and reports to the CFO. He/she takes care of the reception and is the first point of contact for our company’s employees and/or visitors. The facility manager manages his/her team and together they coordinate all relevant front-desk activities, including distributing mail-in and redirecting phone calls. The facility manager takes part in the Happiness committee's activities and occupational well-being. In order to fulfil its mission, he/she will:

Missions:

Facility:

• Oversee building and grounds maintenance
• Operate and maintain custodial functions
• Ensure security and emergency preparedness procedures are implemented properly
• Ensure that the facility is clean and maintained according to company policy and procedures
• Manage and review service contracts
• Conduct and document regular facilities inspections
• Check completed work by vendors and contractors
• Recommend maintenance, mechanical, electrical, and facility design modifications
• Communicate workplace safety precautions to employees
• Allocate and manage space between buildings
• Manage the access badges
• Ensure that facilities meet government regulations and environmental, health and security standards
• Advise businesses on increasing energy efficiency and cost-effectiveness
• Work hand in hand with RSE manager
• Oversee building projects, renovations or refurbishments
• Help businesses to relocate to new offices and to make decisions about leasing
• Draft reports and make written recommendations
• Carry out minor maintenance works
• Forecast, allocate and supervise the financial and physical resources of the facility management
• Manage budgets and ensure cost-effectiveness
• Follow up of the gym and arcade areas

Administration:

• Oversee and agree contracts with providers for services including security, parking, cleaning, catering, technology, reception, travels and so on
• Supervise multi-disciplinary external teams of staff including cleaning, maintenance, grounds and security
• Check Office department invoices
• Collect Office related invoices and receipt for monthly credit card statements
• Take charge of the administrative filing system
• Take in charge the Fleet organisation
• Manage and review insurances contracts
• Manage budgets and ensuring cost-effectiveness

Reception:

• Welcome visitors (5 stars)
• Ensure that basic facilities, such as water and heating, meeting rooms are well-maintained
• Book external meetings for the various departments
• Book and organise all business trips; follow up of the trip validation process
• Provide assistance in the organization of company events
• Handle the reception phone and mailbox
• Handle incoming and outgoing mail

Happiness committee:

• Provide assistance to the Happiness committee
• Ensure employees services are operational and fine
• Supervise and organise the accommodation “La conciergerie”
• Be happy and show kindness to everyone
• Friendly and smiley behavior

Required skills: 

Training

• Bac or equivalent experience

Specific profile

• Strong communication skills
• Strong people management and experience in managing a team
• Sense of ethics
• Positive approach of challenges
• Proactive
• Sense of good work
• Team spirit
• Punctuality
• Rigorous and methodical
• Proven work experience as a Receptionist, Front Office, or similar role
• Fluent in French, English and German
• Luxembourgish is a strong plus
• Designated worker training is a plus

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, in accordance with your education and experience, we offer other benefits including an employee benefit plan.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu