Ihre Karrieremöglichkeiten

Missions:

• Continuous Integration and Continuous Delivery (CI/CD) Pipelines: This involves creating automated processes for code deployment, which includes integration, testing, deployment, and release of the software in a streamlined way.
• Infrastructure Design and Architecture (IaC): This requires development and maintenance of infrastructure through code for better version control and consistency. It includes the execution of scripts for automatic setup, configurations, and deployments.
• DevOps Tools, Trends, and Best Practices: This task involves staying updated with the latest DevOps technologies and trends, applying best practices for software development, integration, and delivery, and exploring new tools for improved efficiency and productivity.
• Collaborate: This requires working closely with various internal teams, including software developers and IT security to ensure the quality and stability of software releases and operation processes.
• Automate: It involves using technology to automate repetitive tasks to increase efficiency and reduce the risk of human errors in tasks such as software server configurations, and system updates.
• Optimize: This includes working with network, application, and system performance metrics to identify areas for improvement and applying changes where necessary to optimize system performance.
• Documentation and Audits: This involves maintaining documents related to the infrastructure and configurations, as well as participating in audits to ensure consistent and reliable infrastructure. Record keeping of completed tasks, issues resolved, and unique system configurations are also included.
• Monitoring, Analysis, Reporting: This primarily involves continuously tracking and monitoring system and network performance. It includes analyzing these metrics, identifying potential issues, and generating reports detailing performance, uptime, and any issues faced. 
• On-call Rotations: This involves being part of a rotation system to provide 24/7 support for critical systems, ensuring the immediate resolution of any system failures or disruptions irrespective of the time it occurs.
• Incident Response and Troubleshooting: This involves responding promptly to IT incidents, identifying their root causes and implementing effective solutions, and troubleshooting any hardware, software, or network anomalies to minimize downtime and ensure smooth operations.

Required Skills:

Education & Background:

• Holds a Bachelor's degree in IT Systems (Bac+3) or has equivalent practical experience.

Specific profile:

• Detail-oriented with a methodical approach
• Exemplary team player with strong collaborative skills
• Robust technical and analytical acumen
• Comprehensive knowledge of network protocols and security
• Strict commitment to quality and security protocols
• Proficient documentation abilities
• Expertise in Orchestration, Automatic Provisioning, Containerization, CI/CD and Cloud architecture
• Familiarity with OpenShift and strong networking abilities are an asset

Provided Trainings:

• Security Awareness
• LuxTrust Registration Authority Operator
• ITIL Foundation v4
• ISO 27001: Working knowledge and contribution to an ISMS
• Windows and Linux Server Administration
• Cloud Infrastructure
• Containerization and Orchestration
• Complementary training as required

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, in accordance with your education and experience, we offer other benefits including an employee benefit plan.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu

Roles and Essential Activities:

• Assist the team in the various Accounts Payable processes.
• Assist the team in the review and the preparation of client invoices.
• Resolve accounting discrepancies.
• Support the preparation of various reports.
• Assist in the monitoring and control of stocks.
• Assist in various projects.
• Be a key player within the accounting team.
• Other duties as assigned.

Specific Profile:

• Speaking & writing skills in French & English
• Accounting knowledge of the complete accounting cycle
• Good knowledge in MS tools, especially in Excel
• Good analytical skills, rigorous and methodic
• Autonomous and well organized with ability to meet tight deadlines
• Willing to test, experiment and try new things
• Flexible
• Proactive
• Team player
• Curious
• Attention to detail

Alternance contract of minimum 24 months based in Capellen - Luxembourg. Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu

In the development of our projects, the Quality Assurance Engineer is the key person who ensures that the service produced is build following the requirements, with a high level of quality.

Missions:

• Daily interaction with affected functional team (Product Owner, Developer, etc..)
• Maintain application coverage up to KPI standards
• Organise and execute testing activities on all environments
• Application backlog bug management with proper impact classification
• Manage:
  • Test plan
  • Test strategy
  • Test case & Test data
  • Test execution
  • Reporting
• Being able to deep dive in the product and all features of the applications maintained by the affected functional team
• Prepare and drive application and features demos
• Familiar with multiple platform basic manipulations (Windows, Linux, Mobile, Databases)
• Provide Go/nogo releases status to the Tech Lead and Product Owner
• Automation (optional):
  • Developing test cases in Java
  • Familiar with Selenium / SoapUI / Postman
  • CI/CD pipeline & Source management
  • Supporting customer during integrations
• Advantages:
  • ISTQB / ISEB
  • Agile methodology
  • Jira / Confluence
  • Analytical mind  

Required skills:

• University degree in Engineering or Computer Science preferred
• Ability to write or understand Bash, HTML/XML, SQL, JavaScript<>TypeScript, Java 

Specific profile:

• Experience in test design, risk management, defect management with a strong background in security
• Solid knowledge of manual and automated software testing
• Experience writing test documentation
• Hands on experience testing on the main software platforms: Web, Windows, Linux, iOS, OSX, Android
• Familiarity with the following technical stack used in our Quality Assurance processes: Selenium, Postman, Rest Assured, BDD
• Proven relevant commercial experience in system, integration, regression, performance, stress, functionality, upgrade and installation testing
• Previous experience testing PKI/Banking/Mobile/Web applications
• Experienced in QA with ISEB/ISTQB certification or similar experience
• Expected to be able to liaise with developers and assess their test automated scripts
• Intermediate SQL level
• Comfortable working in a fast paced Agile environment
• Experience in Scrum methodology
• Fluent in English, French
• Proactive attitude

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, in accordance with your education and experience, we offer other benefits including an employee benefit plan.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu

Missions:

• Help clients solve their problems quickly and easily.
  •  Avoid repeated calls for a same issue.
  • Avoid transferring call and requesting client to repeat information.
  • Do not just resolve the current issue, head off the next one.
  • Suggest improvements for “support section” of web site.
• Manage clients’ requests:
  • Order requests for production and test certificates.
  • Revocation, suspension, reactivation requests during office hours.
  • All Re-Key requests Phases
• Answer clients’ questions (verbal and written) timely and clearly.
  • Guide customers through administrative and technical procedures.
• Help CSD meet its Key Performance Indicators:
  • Available staff.
  • Client effort score.
  • Number of drop calls.
  • Waiting time.
  • Efficiency through reuse.
• Use feedback from disgruntled or struggling clients to improve LuxTrust value proposition.
  • Write user centric technical documentation and guidelines.
  • Make suggestions and comments to improve offering and quality of service.
• Closely and constructively, collaborate with application providers’ help desks.
  • Avoid ping-pong.
  • Propose joint “Client / CSD / HD” con-calls when deemed appropriate.
• Help run acceptance test plans for user centric services.
• Fill-in ticket for each call.
• Ensure that CSD infrastructure is operational at all times.
• Contribute to building LuxTrust's image of “Excellence” and “Easy to do business with”:
• Leverage internal resources when needed.
• Escalate if, and when required.
• Other duties as assigned:
  • Handling of returned mail.
  • Reporting of security incidents.
  • Replacement of faulty devices

Access Levels (in the light of separation of duties and least privilege):

• LRAO Encoder

Specific Profile:

• Bac
• Behaves like:
  • an active listener.
  • a problem solver.
• Is able to create reports
• Addresses challenges with a positive and constructive mindset.
• Has strong verbal and written communication skills.
• Knows all required administrative and technical procedures.
• Masters 4 languages (FR-EN-LU-GE).
• Advantage by knowledge of other languages : NL, PT, IT, etc.
• Advantage by basic knowledge in IT.

Additional training:

• LRA officer training
• PSF Awareness Training
• Security Awareness Training

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, in accordance with your education and experience, we offer other benefits including an employee benefit plan.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu

Missions:

• Support
  • Act to make customers successful by providing them with training, coaching and support
  • Serve as day-to-day contact for assigned accounts
  • Provide functional and technical support to customers for a number of applications
  • Review customer complaints and concerns and respond in a timely manner to them
  • Find solutions for problems reported by customers, either directly or with support of other technical teams
  • Assist customers in configuring applications to meet their specific needs
  • Deploy items for the customers (tenants, service centers etc.)
• Incident/Problem management
  • Document processes and procedures in the context of incident/problem management
  • For simple incidents, write and communicate incident reports to customers
  • For complex incidents, oversee the incident report processes with other teams and communicate incident reports to customer
  • Find with other teams ground solutions to recurring causes of incidents
  • Keep records of customer interactions, transactions, comments, and complaints
• Communication
  • Organize regular follow-up meetings with customers
  • Produce reporting for customers and internally on a regular basis
  • Mediate between clients and the organization

Required skills:

• Education & Background:
  • Bac+3 in computer sciences or equivalent with experience in computer sciences
  • Experienced into customer’s support duties
  • Technical background in integration projects and or cloud computing
  • Fluency in French and English, both oral and written
• Specific profile:
  • Very good customer relations skills: always being concerned about customer satisfaction, having a positive and professional attitude toward customers at all times and building sustainable relationships and trust through open and interactive communication
  • Good interpersonal skills: be able to read customers, understand their needs
  • Strong communication skills
  • Strong problem-solving skills and attitude
  • Collaborative team spirit
  • Strong knowledge of our solutions (with training)
  • Strong knowledge and experience in the following areas:
    • Incident/Problem management
    • Ticketing systems
    • Customer satisfaction
  • Knowledge in the technical area is an advantage: OS, cloud, networks

Permanent contract based in Capellen – Luxembourg. In addition to a competitive salary, in accordance with your education and experience, we offer other benefits including an employee benefit plan.

Interested candidates are invited to send their application along with a CV by e-mail to: jobs@luxtrust.lu.

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender, nationality, sexual orientation, religion or any other discriminatory criterion.

Please note that in order to comply with our regulatory requirements an extract of the criminal record is requested upon entry into service.