Why should you start using LuxTrust Mobile app?

Discover below why LuxTrust Mobile app might work better for you than the traditional Token or Scan:

Practical

You no longer need to carry around the Token or other device to secure your sensitive information; you can doing it using your smartphone.

Simpler

Unlike the Token, you do not need to manually enter the OTP (One Time Password) to validate a transaction. You just need to confirm it in the app using your biometrics (FaceID, TouchID etc.).

Better protection

It replaces the use of an OTP with an automatic digital process. It also provides additional protection against phishing attacks.

Increased transparency

It displays all the details of the current transaction before validation so that you can check and validate them in security and complete peace of mind.

Secure

LuxTrust uses state-of-the-art and audited intrinsic security mechanisms to secure the LuxTrust Mobile app against any malicious attack.

Easy to use

You can view your certificate data, change app language, access and manage security features (PIN code, biometrics activation and geolocation) and access support contact information directly on your smartphone.

How to activate LuxTrust Mobile app on your smartphone?

LuxTrust Mobile app is available on App Store or Google Play. 
If you already have a LuxTrust Token or Scan, install the app and follow the instructions below to activate it using your physical device. 
If you do not have such a device, you have to order LuxTrust Mobile app on our website and then activate it.

How to activate LuxTrust Mobile app using your LuxTrust Token

Estimated duration: 5 minutes

  1. Install the LuxTrust Mobile app from the App Store or Google Play on your smartphone.
    Go to App StoreGo to Play Store
  2. Open the app and tap on "Start activation".
  3. Enter your User ID and validate. You will find this User ID in the SMS or letter you received after ordering your Token.
  4. On the new screen, select the device you usually use to connect to your banking or online applications, in this case the Token.
  5. Enter your LuxTrust credentials: User ID, password and the OTP generated with the help of your token and tap on "Authenticate".
  6. Optional: you can activate LuxTrust Mobile app on maximum 2 devices. In case you have already activated the app on 2 other devices, you are now required to replace one of them.
  7. Define a PIN code (of 6 digits) to secure access to your LuxTrust app.
  8. Choose a name for your device that you can remember. It will help you in case you need to replace this device or to suspend access to the app.
  9. LuxTrust will send you a SMS containing a link to complete the activation. In the meantime, you can leave the app. When you receive the SMS, click on link which will automatically open the app. LuxTrust will never ask you to share your credentials by clicking on this link.
  10. Your LuxTrust Mobile app is now ready to use.

 

Technical requirements:

LuxTrust Mobile app is compatible with iOS 12 (or newer) or Android 6 (or newer). For security reasons, LuxTrust does not accept rooted or jailbroken devices.

How to activate LuxTrust Mobile app using your LuxTrust Scan

Estimated duration: 5 minutes

  1. Install the LuxTrust Mobile app from the App Store or Google Play on your smartphone.
    Go to App StoreGo to Play Store
  2. Open the app and tap on "Start activation".
  3. Enter your User ID and validate. You will find this User ID in the SMS or letter you received after ordering your Scan.
  4. On the new screen, select the device you usually use to connect to your banking or online applications, in this case the Scan.
  5. Enter your LuxTrust credentials: User ID and password and tap on "Authenticate".
  6. mosaic image (QR code) will appear on the screen. Scan it using your Scan device to generate the OTP and enter the displayed numbers in the dedicated field on the app.
  7. Optional: you can activate LuxTrust Mobile app on maximum 2 devices. In case you have already activated the app on 2 other devices, you are now required to replace one of them.
  8. Define a PIN code (of 6 digits) to secure access to your LuxTrust app.
  9. Choose a name for your device that you can remember. It will help you in case you need to replace this device or to suspend access to the app.
  10. A mosaic image (QR code) will appear on the screen. Scan it using your Scan device to generate the OTP and enter the displayed numbers in the dedicated field on the app.
  11. Your LuxTrust Mobile app is now ready to use.

 

Technical requirements:

LuxTrust Mobile app is compatible with iOS 12 (or newer) or Android 6 (or newer). For security reasons, LuxTrust does not accept rooted or jailbroken devices.

How to activate LuxTrust Mobile app (if you have never been equipped with a LuxTrust device before)

Estimated duration: 5 minutes

  1. Order the LuxTrust Mobile app on our website or contact your bank to order it on your behalf.
  2. Download the LuxTrust Mobile app from the App Store or Google Play.
    Go to App StoreGo to Play Store
  3. Open the app on your smartphone and tap on "Start activation".
  4. Enter your User ID and validate. You will find this User ID in the SMS received after ordering your application.
  5. Enter your activation code. You defined this code when ordering. We advised you to use the last 5 characters of your ID card or passport number. You will find this code in the order confirmation you received by email. If you no longer find it, please contact our Customer Service Desk at (+352) 24 550 550.
  6. Define a PIN code (of 6 digits) to secure access to your LuxTrust app.
  7. Activate biometric recognition (FaceID, TouchID or FingerPrint) which will allow you to open the application without having to insert the PIN code.
  8. Choose your security questions and indicate a clear answer for each of them before you validate.
  9. Enter the initial password which you will also find in the SMS you received.
  10. Choose a new complex password to finalize the activation and validate it.
  11. Your LuxTrust Mobile app is now ready to use.

 

Technical requirements:

LuxTrust Mobile app is compatible with iOS 12 (or newer) or Android 6 (or newer). For security reasons, LuxTrust does not accept rooted or jailbroken devices.

LUXTRUST AUTHENTICATION APP: HOW DOES IT WORK?

What are LuxTrust Mobile's main features?

LuxTrust Mobile app has three main functionalities allowing you to validate transactions securely:

  1. App2App: you can confirm your online transactions in your app without having to deal with OTPs (one time passwords). Please check with your bank how to enable this feature.
  2. Scan QR code (mosaic image): whenever you need to access a website using a computer or tablet, use the app to generate OTPs by scanning a QR code on the screen. 
  3. Receive Push Notifications when accessing our partners’ websites from a desktop, tablet or smartphone to double check your online transactions.